Updated November 12, 2026.
Who we are
This policy applies to this website and to the plumbing services provided by Shoresteady Plumbing, 30393 Temperanceville Road, Temperanceville, VA 23442. In this policy, "we", "us" and "our" mean Shoresteady Plumbing.
If you have a question about anything here, call us on (757) 824-9862.
Information we collect
Information you give us. When you submit a form, call us, text us, or book work, we collect the details you provide. That typically includes your name, phone number, email address, the town or service address, the type of property, the service you need, and anything else you tell us about the job.
Service and account records. If we carry out work for you, we keep records of the job, the equipment installed, warranty registrations, estimates, invoices, and payment records. If you join the Family Plan we keep your membership record and inspection history.
Job applications. If you apply through our careers page we collect the details you submit, including your contact information and work history.
Information collected automatically. Like most websites, ours records technical information when you visit: IP address, browser, and device type, referring page, the pages you view and how long you spend on them. This is collected through cookies and similar technologies, described below.
We do not ask for, and do not want, sensitive information such as Social Security numbers, financial account numbers, or health information through this website. Please do not send those to us through a web form or by email. Payment is taken in person or through a payment processor, and card details are handled by that processor rather than stored by us.
How we use your information
To respond to your request, quote the work, schedule it and carry it out
To contact you about an appointment, an estimate, a technician's arrival or a follow-up
To administer warranties, service records and Family Plan memberships
To take payment and keep the accounting and tax records we are required to keep
To send service reminders, and marketing messages where you have opted in
To measure and improve our website and our advertising
To meet legal, licensing and code obligations, and to protect our rights
Text messages and SMS consent
When you give us your mobile number on a form, by phone or in person, you agree that we may send you text messages about your service request: appointment confirmations, technician arrival notices, estimates, follow-ups and, if you have opted in to them, occasional service reminders and offers.
Consent is not a condition of purchase. You do not have to agree to receive text messages in order to have us do work for you.
Message frequency varies depending on your job and your preferences. Message and data rates may apply from your mobile carrier.
To stop receiving texts, reply STOP to any message from us. You will get one confirmation and then no further messages. For help, reply HELP or call (757) 824-9862.
We do not share or sell mobile numbers or SMS consent to third parties for their own marketing purposes. Mobile information is shared only with the providers who help us send the messages, and they may not use it for anything else.
Carriers are not liable for delayed or undelivered messages.
Phone calls
When you give us your phone number, you agree that we may call you back about your request. That is how we confirm appointments and quote work, and it is the fastest way to reach us in return.
Calls about a job you have asked us to do are service calls, not marketing. If we ever want to call you for marketing purposes using an automatic dialing system or a prerecorded message, we will get your express written consent first, and that consent will not be a condition of buying anything from us. You can withdraw it at any time by telling the caller, or by calling or emailing us.
We record our calls. Calls to and from our office are recorded. Recording lets us confirm exactly what was agreed on a job, settle any question about a quote, and train our team properly. If you would rather not be recorded, say so at the start of the call and we will stop the recording or take your details by email instead.
We use your email address to send you the things you asked for: confirmations, estimates, invoices, warranty paperwork, and answers to your questions. These are transactional messages and you will receive them as part of doing business with us.
Separately, we may send marketing email such as seasonal maintenance reminders or membership offers. You only receive these if you have opted in, and every marketing email carries an unsubscribe link. Unsubscribing from marketing does not stop the transactional emails you need about your own job. You can also opt out by calling (757) 824-9862.
Website services and cookies
This website is hosted on Vercel and uses Google Fonts, a ServiceTitan booking widget, and a Trustindex customer-review widget. These providers may receive technical information such as your IP address and browser details when their content loads, and may use cookies or similar technologies to provide their services.
This Shoresteady Plumbing website does not currently load Google Analytics, advertising pixels, remarketing tags, or dynamic call-tracking scripts. If this changes, we will update this policy.
You can control cookies through your browser settings. Call us with questions about service requests or career opportunities.
How we share information
We do not sell your personal information. We share it only in these situations:
Service providers who work for us under contract: our scheduling and invoicing software, email and text message providers, payment processors, hosting, analytics, and advertising platforms
Manufacturers, where we register a warranty on equipment we install for you
Finance partners such as Acorn Finance, only if you choose to apply for financing
Authorities and inspectors, where a permit, inspection or legal obligation requires it
A buyer or successor, if the business is ever sold or merged
Mobile numbers and SMS consent are excluded from any sharing for third-party marketing, as stated above.
How long we keep it
We keep service, warranty and financial records for as long as we need them to honour a guarantee and to meet accounting, tax and licensing requirements. Website analytics data is kept for the retention period set in the analytics platform. Enquiries that do not become jobs are kept for a reasonable period and then deleted.
Your choices and your rights
You can ask us to confirm what personal information we hold about you, to correct it if it is wrong, to delete it, or to give you a copy. You can opt out of marketing email, text messages and targeted advertising at any time using the methods described above.
If you are a Virginia resident, the Virginia Consumer Data Protection Act may give you rights to access, correct, delete, and obtain a copy of your personal data, and to opt out of targeted advertising and the sale of personal data. We do not sell personal data. To exercise a right, or to appeal a decision we make about a request, contact us using the details below and we will respond within the time the law allows. We will not treat you differently for exercising a right.
Security
We take reasonable steps to protect the information we hold, including secure hosting and restricted access. No website or system is completely secure, so we cannot guarantee absolute security, but we will tell you if a breach affects your information and the law requires us to.
Other websites and children
Our site links to other websites, such as our Google Business Profile, Facebook page, and Yelp listing. We are not responsible for their privacy practices, and you should read their policies before giving them information.
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us, and we will delete it.
Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page. Material changes will be made clear on this page.
How to contact us
Shoresteady Plumbing
30393 Temperanceville Road, Temperanceville, VA 23442
Phone (757) 824-9862
Monday through Sunday, 8:00am to 9:00pm