Updated November 12, 2026.
1. Who these terms are with
These terms are between you and Shoresteady Plumbing, 30393 Temperanceville Road, Temperanceville, VA 23442. By requesting an estimate, booking work or using this website, you agree to them.
2. Services and service area
We provide residential and commercial plumbing, drain and sewer, and water treatment services across the Eastern Shore of Virginia and Maryland. The company holds master plumbing licenses in Virginia and Maryland, and a master gas fitter license in Maryland.
The towns listed on our service area page are where we work most. They are not a contractual boundary, and we may decline work that falls outside a reasonable travel distance or outside our licensed scope.
3. Estimates and pricing
We give you a written estimate before work begins, and you approve it before we start. Anything discussed over the phone is an indication, not a quote.
An estimate is not a fixed price. The figure we give you is a good faith projection based on what we could evaluate at the time, and it does not account for material price increases or for the extra labor and materials that unforeseen problems can require once work has started. It is not a guarantee of the final price, and on jobs with concealed conditions the final cost can differ materially. By approving an estimate you authorize the work on those estimated terms and agree to pay for the work actually performed.
If the job turns out to need something we could not see when we quoted it, for example a failure behind a wall, under a slab or inside a line, we stop and talk to you before doing that additional work. Additional work is only carried out with your approval.
Estimates are valid for a reasonable period and may be revised if material prices change materially or if the scope changes.
4. Scheduling, access, and hours
Our business hours are Monday through Sunday, 8:00am to 9:00pm. We take urgent calls during those hours. We do not attend outside them.
We schedule arrival windows rather than exact times, because a job earlier in the day can run long. We will tell you if we are running late. Family Plan priority scheduling means scheduling preference, not a guaranteed arrival time.
You are responsible for giving us safe access to the work area, and for making sure pets, vehicles, and belongings are clear of it. If we cannot get access at the agreed time, we may have to reschedule.
5. Payment
Unless the written estimate says otherwise, payment is due on receipt of our invoice once the work is complete.
Deposit. Installations require a deposit of 10% of the estimated total before we schedule the work and order equipment. The deposit is credited against your final invoice. Larger projects may run on staged payments, which will be set out in the estimate before you approve it.
Late payment and returned checks. A service fee applies to any check returned unpaid. Balances that remain unpaid past their due date carry a finance charge of 1% per month.
Financing is available through Acorn Finance. Any financing agreement is between you and the lender, on the lender's terms, and we are not a party to it.
6. Warranties and guarantees
Every job carries our 2-year workmanship guarantee on the labor. Manufacturer warranties on equipment we install are passed through to you in full, on the manufacturer's terms. We also stand behind our 100% satisfaction commitment: if the work is not right, tell us and we will come back and make it right.
The workmanship guarantee covers our installation. It does not cover damage caused by misuse, freezing, alterations by others, ground movement, storm damage, or normal wear of a part that has reached the end of its life. Full detail is on our warranties page.
7. Family Plan membership
The Family Plan runs for 12 months from the date you enroll and covers one single-family residence at the address on file. Discounts apply to work performed by us and do not stack with other promotions. The repair-to-replacement credit applies to the same system, within 12 months of the repair. The annual inspection and water heater flush are scheduled during normal business hours. Full terms are on the Family Plan page.
8. Materials you supply
We are happy to install fixtures and equipment you have bought yourself. Where we do, our workmanship guarantee covers our installation of the item, but the item itself carries only whatever warranty you bought it with. Equipment we supply comes backed by our full warranty support.
If a customer-supplied item is faulty, the wrong size or not to code, we will tell you, and any additional visit or part needed to resolve it may be chargeable.
9. Permits, code, and inspections
Work is carried out to current code. Where a permit or inspection is required, we will tell you, and the cost will appear on the estimate unless agreed otherwise. We cannot be responsible for delays caused by a permitting authority or an inspector's schedule.
10. Existing and concealed conditions
Older properties, and properties on private wells and septic systems, often hide conditions that nobody can see until work starts. We are not responsible for pre-existing defects, for the condition of pipework or equipment we did not install, or for damage that occurs because a concealed component was already at the end of its life.
Where access requires opening a wall, ceiling or floor, we keep openings to the minimum the job needs. Unless the estimate says otherwise, we leave the opening ready for finishing but do not carry out plaster, tile, paint, or landscaping restoration.
11. Cancellation and rescheduling
Tell us as early as you can if you need to cancel or move an appointment. Once you approve an estimate we may order equipment, pull permits and reserve installation labor for your job, so the amount of notice you give us matters.
48 hours notice or more. We refund your deposit, less any costs we have already committed to your job and cannot recover.
Less than 48 hours notice. We may keep the deposit as a cancellation or reschedule fee, to offset the costs already incurred and the reserved slot we can no longer fill. If our actual non-recoverable costs come to more than the deposit, for example equipment restocking fees, shipping, and handling, permit fees, or a subcontractor cancellation charge, we invoice you for the difference.
By approving an estimate you authorize us to apply or retain the deposit as set out above, and to charge the payment method on file for any amount that falls due under this policy. None of this applies to a visit we reschedule ourselves.
12. Limitation of liability
To the fullest extent permitted by Virginia law, our liability arising out of any job is limited to the amount you paid us for that job, and we are not liable for indirect, incidental or consequential losses. Nothing in these terms limits liability that cannot lawfully be limited, and nothing here removes rights you have under applicable consumer protection law.
13. Photographs of work
We often photograph work in progress and completed installations for our own records, for warranty purposes and, sometimes, to show the kind of work we do. Photographs never identify you or your address without your permission. Tell us if you would rather we did not photograph your job at all.
14. Communications
By giving us your phone number and email address you agree that we may contact you about your job by phone, text and email. How we handle that, including how to stop text messages and marketing email, is set out in our Privacy Policy.
15. Using this website
The content on this site is provided for information. It is not a substitute for a technician looking at your particular situation, and you should not rely on it to carry out plumbing or gas work yourself. Text, photographs, the logo and the design of this site belong to us and may not be copied or reused without permission.
16. Governing law
These terms are governed by the laws of the Commonwealth of Virginia, and any dispute will be handled in the courts serving Accomack County, Virginia.
17. Changes and contact
We may update these terms from time to time, and the date at the top of this page will change when we do. The terms in force when you approved your estimate are the ones that apply to that job.
Shoresteady Plumbing
30393 Temperanceville Road, Temperanceville, VA 23442
Phone (757) 824-9862